1. Overview
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, how we use and share it, and your rights. If you have questions, email privacy@ctech.au.
2. What We Collect
We collect information to respond to enquiries and improve our services.
Information you provide directly:
- Contact details: name, email, phone
- Message content: details you include in enquiry or support forms
Information collected automatically:
- Basic logs: IP address, date/time, pages requested
- Essential cookies for site functionality
Analytics data:
We may use Google Analytics to collect information such as IP address, browser type, device info, and usage patterns to understand site performance and improve services.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide support
- Operate, maintain, and secure our website
- Analyze site usage and improve performance
- Comply with legal obligations
We do not sell your personal information.
4. Legal Basis & Australian Privacy Principles
We handle personal information under the APPs, including:
- APP 3 (Collection): we only collect information necessary for our functions
- APP 5 (Notification): this Policy explains our collection practices
- APP 6 (Use & Disclosure): we use information for the purposes described above
- APP 11 (Security): we take reasonable steps to protect your information
- APP 12/13 (Access & Correction): you can request access and corrections
5. Cookies
Our site uses essential cookies and Google Analytics cookies to analyze traffic and usage. Analytics cookies collect anonymized data about your interactions with our site. You can opt out by using the Google Analytics Opt-Out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
6. Sharing Your Information
We may share information with:
- Service providers: hosting, email services
- Analytics providers: anonymized usage data is shared with Google Analytics to help us understand and improve site performance. Google processes this data in accordance with its privacy policy (https://policies.google.com/privacy).
- Legal & safety: where required by law
7. Data Storage & Security
We take reasonable technical and organizational measures to protect personal information (secure hosting, access controls, encryption in transit where applicable).
8. International Transfers
If we use service providers located outside Australia (e.g., Google), we take reasonable steps to ensure they protect personal information in accordance with the APPs.
9. Data Retention
We keep enquiry and analytics data only as long as necessary for business or legal purposes. When no longer needed, we delete or de-identify the information.
10. Your Rights
You may:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Complain if you believe we have breached privacy laws
- Email privacy@ctech.au.
- If unsatisfied, contact the OAIC (oaic.gov.au | 1300 363 992).
11. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Policy from time to time. We’ll post the updated version on this page.
13. Contact Us
Questions or requests?
Email: privacy@ctech.au
Address: PO Box 687, Bathurst NSW 2795
Document Version: 2.0
Last Updated: 15 December 2025